Last Updated: March 11th, 2026

This is a legally binding contract between you and AyalrWebtools. All references to AyalrWebtools are as a product wholly owned and operated by AyalrTech. Please read this content and do reach out if you deem needed at [email protected], if you have suggestions or questions.

1. Definitions

When we say "site", "platform", we mean webtools.ayalr.com and the services offered through that site/platform. When we say "service provider", "we," "us," or "our," we mean AyalrTech Limited. When we say "your content," we mean any text, sound, graphics or other material which you post, upload, or otherwise share on the site; similarly, when we say "AyalrWebtools content," we mean the copyrightable text, sound, graphics, and other material owned by AyalrTech Limited. And when we say "terms," we mean these terms of service.

2. Accepting these terms

Please read these terms and conditions before registering and using the site. If you do not agree to these terms, you may not register for the site. If we make material changes to these terms, we'll let you know either through the site or via email (at the email address you provide). If you do not agree to those changes, you may cancel your account. If we do not hear from you within ten days, the revised terms will apply to you.

3. Account Usage

• You are limited to one AyalrWebtools account per person or business.
• AyalrWebtools may not be used for illegal and/or abusive activities. Doing so will result in the termination of your AyalrWebtools account.
• Password security is the responsibility of the user.
• AyalrWebtools is not intended to be used by children. Access to and use of the Service is only for those over the age of 16.
• Your AyalrWebtools account might be purged permanently without possibility of recovery, if no login activity after 12 months.

4. Privacy policy

You will provide personal information when registering to our services. We ask you for an email address and a URL for your website. We will store your personal information, but will not share it with any third parties, except as necessary to provide the services offered, to monitor usage, and to improve the service. We may store your personal information along with your files and data on a third party server such as Amazon Web Services; or we may use a third party analytics tool like Google Analytics to learn how you are using AyalrWebtools. We may use your personal information to send you notifications and alerts about the service and to respond to customer support requests.

Your personal information will not be shared with advertisers. You will never receive any promotions from us for unrelated services.

We may aggregate user data and carry out statistical analysis on the collective behaviour of our members and visitors in order to understand general demographics and identify ways to improve our services. This aggregated information may be shared with third parties (for example, Google Analytics), but it will not include personally identifiable information. We may also use and disclose this aggregated data for reporting or promotional purposes. For instance, we may indicate that a certain percentage of our users are based in a specific region or tend to use the service most frequently at particular times of the day.

We use session and authentication cookies to track when a user is logged in and to understand which features and content are being used. We also record login timestamps and collect basic usage statistics.

Our means of communicating with you is email, using the address you provide to us during registration. Some communications, such as emails informing you of new features, may be unsubscribed to via the unsubscribe link in the email.

4. Confidentiality and security

4.1 Except as permitted by clause 4.2, we will never disclose your Confidential Information to any person, or use such Confidential Information for any purpose other than to perform our obligations under these Terms.

4.2 Notwithstanding clause 4.1, either party may disclose any of the other party's Confidential Information with the other party's prior written consent or if and to the extent disclosure is required by law (provided that the disclosing party gives the other party notice of the requirement as soon as practicable before such disclosure is made).

4.3 We use all reasonable efforts and best practices to keep your confidential information secure, through technical and organisational measures. We ensure that any data we transmit is encrypted in transit. We will notify you within 72 hours in the event of any unauthorised access or use of, or other security breach affecting, your confidential Information.

4.4 In this clause 4, 'Confidential Information' means information disclosed or made available by a party under this Agreement that is marked as confidential or which might reasonably be expected to be confidential in nature.

5. Copyright and intellectual property

We retain ownership of our platform and related materials, while you retain ownership of any content you post, upload, or otherwise share through the site. By submitting content to the site, you grant us a non-exclusive, worldwide, royalty-free, and sub-licensable licence to access, use, store, and display that content solely for the purpose of operating and providing the services to you.

This licence allows us to carry out the services you have requested—for example, storing your content on backup or redundant servers—but it does not allow us to sell your content to advertisers or other third parties, and it does not transfer copyright ownership to us. The licence ends when the content is removed or when your account is deleted.

6. Data collection and storage

We collect and store information that you provide to us through our website or by other means. Most of this information is submitted when you complete forms on our website to contact us or to use our platform.

If you register for our service through our website or through a separate subscription agreement, we may ask you to provide certain personally identifiable information as part of the registration process. This may include your name, company name, email address, and password. A mobile phone number might also be requested if you want to avail yourself of SMS alerting.

If you purchase a paid subscription, we receive payment-related details from the payment provider that processes your transaction. This information may include your name, the amount paid, and the date of the transaction.

When you contact us, or when we contact you, we may also collect and process any personal information that you choose to provide in those communications.

6.1 Data Sub-Processors

We may share limited information with trusted third-party service providers that act as data sub-processors under the General Data Protection Regulation (GDPR). These providers help us operate and deliver our services.

Our current sub-processors include:

• Amazon Web Services – hosting and infrastructure services. GDPR information
• Google – analytics and related services. GDPR information
• Paddle – payment processing and subscription management. GDPR information

These providers process personal data only to the extent necessary to perform their services and are required to comply with applicable data protection laws.

6.2 Personally identifiable information

We use the personal identifiable information we collect to provide and operate our services. This information enables the tools and features available on our platform and helps ensure they function properly. We also analyse usage and system performance to better understand how the service is used and to identify areas for improvement. Additionally, the information helps us provide customer support and continuously maintain, enhance, and develop our services.

We will use your email address to communicate with you when necessary, including sending service updates, reminders, and important notices related to our platform. From time to time, we may also include information about features, updates, or other marketing communications strictly relating to our service.

We comply with applicable laws and expect our users to do the same. Where required, we may use personally identifiable information to enforce our terms, policies, and agreements, to comply with legal obligations such as court orders or warrants, to assist law enforcement authorities, to recover outstanding payments, and to help prevent fraud, misuse, identity theft, or other unlawful activities involving the service.

We will process personally identifiable information only for the purposes described in these terms.

6.3 Your users personally identifiable information

Some of our features allow you to monitor real user monitoring (RUM) metrics. RUM metrics don't collect personally identifiable data such as IP addresses, emails, cookies and localstorage.

6.4 Geographic data storage

Notwithstanding the sub-processors listed above, the AyalrWebtools data is stored in Europe, between our data center in Malta, and the Frankfurt EU-central-1 region of the AWS Datacenter.

6.5 Deleting data

Whilst most data can be modified and deleted, as part of using our site, to make sure to delete specific account data, please reach out to us on [email protected].

8. Data retention

Lab, Monitoring, and RUM data is retained between 7 days to 1 year, depending on your selected plan. Please consult the pricing page for data retention timeframes.

9. Warranties

Each of us warrants that it has full power and authority to enter into these Terms and to perform its obligations under it. In addition, we warrant that we will use reasonable skill and care in performing the services, that we'll use commercially reasonable efforts to prevent interruptions to the service, and that we'll be good stewards of your data. If there is a breach of any of those warranties, then our sole obligation is (at our obligation) to re-perform the service or refund to you the fees you've paid for the affected the service.

In all other respects, the site and our services are provided on an "as is" and "as available" basis. We disclaim all other warranties of any kind, whether express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not make any warranty that the site or our services will meet your requirements, or that the services will be uninterrupted, timely, secure, or error free, or that defects, if any, will be corrected. You understand that you download from or otherwise obtain content or services through the site at your own discretion and risk.

10. Right to terminate

We reserve the right, at our sole discretion, to change, update, modify, suspend, or discontinue the website or any part of its features or functionality at any time. You acknowledge that we do not guarantee that the website, or any portion of it, will remain available or continue to operate for any specific period of time.

11. 30-day refund

If you are a consumer based in the European Economic Area, you have the right to withdraw from your purchase within 14 days of the initial transaction without giving any reason. To exercise this right, you must contact us at [email protected] within this 14-day period.

If you request that the service begins during the withdrawal period, you acknowledge that you may lose your right of withdrawal once the service has been fully performed. Where the service has been partially performed, we may deduct an amount proportionate to the service provided before the withdrawal.

In addition to your statutory rights, we offer a 30-day refund period for first-time purchases of monthly subscription plans. Refund requests must be submitted within 30 days of the initial transaction by contacting [email protected] with your account details. Refunds will be issued to the original payment method.

This 30-day refund policy applies only to first-time purchases of monthly subscription plans. It does not apply to subscription renewals, upgrades, add-ons, annual or multi-year subscriptions, or any purchases made under custom or negotiated terms.

Annual and multi-year subscriptions are billed upfront at a discounted rate and are non-refundable, except where required by applicable law.

We may refuse refund requests where we reasonably determine that the service has been misused, abused, or used in violation of our Terms of Service.

12. Server Agents - Installation and Use

• The Customer is responsible for the proper installation, configuration, and operation of any agent or software installed on their servers. The Customer agrees to follow all documentation and instructions provided by the Service Provider.
• The Service Provider shall not be liable for any malfunction, system performance degradation, or data loss caused by improper installation, configuration, modification, or misuse of the agent.
• The agent may collect system metrics, logs, and other technical information necessary for providing the services.
• The Customer grants the Service Provider a limited license to access such data solely for the purposes of service provision, monitoring, maintenance, and troubleshooting.
• The Service Provider will handle all collected data in accordance with applicable data protection laws, including GDPR/CCPA, and will not use Customer data for any other purpose unless explicitly agreed.

13. Server Agents - Security

• The Service Provider employs reasonable security measures to protect its software and collected data.
• The Customer acknowledges that the installation of the agent introduces potential security risks to their environment. The Customer is responsible for applying best practices to maintain the security of their systems and data.
• The Service Provider shall not be liable for any breach, unauthorized access, or data loss caused by vulnerabilities in the Customer's environment or by third-party components.
• The agent may rely on third-party software, libraries, or services. The Service Provider is not responsible for issues arising from these third-party components, including but not limited to performance degradation, incompatibility, or security vulnerabilities.
• The Customer agrees to indemnify and hold the Service Provider harmless from any claims, damages, or liabilities arising out of the Customer's failure to properly install, configure, or operate the agent, or from misuse of the services.

14. Limitations of liability

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or in connection with these Terms or the use of the services, whether in contract, tort (including negligence), or otherwise, will not exceed the total amount of fees paid or payable by you to us for the services during the six (6) months preceding the event giving rise to the claim.

In no event will we be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, loss of revenue, loss or corruption of data, loss of business opportunities, or damage to goodwill or reputation.

Nothing in this clause limits or excludes liability where such limitation or exclusion is not permitted under applicable law.

15. Force Majeure

The Service Provider shall not be liable for any delay, failure, or interruption in service caused by events beyond its reasonable control, including natural disasters, acts of war, cyberattacks, or third-party service failures.

16. General

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and interpreted in accordance with the laws of Malta, without regard to its conflict of law principles.

The parties agree that the courts of Malta shall have exclusive jurisdiction to resolve any disputes arising out of or relating to this Agreement or the use of the services.

Our failure to enforce any provision of this Agreement shall not be considered a waiver of that provision or of our right to enforce it later, unless such waiver is expressly confirmed by us in writing.

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

Any provisions which by their nature should survive termination of this Agreement will remain in effect after termination, including but not limited to provisions relating to restrictions of use, disclaimers of warranties, indemnification, and limitations of liability.

Last Updated: March 11th, 2026